Management SkillSet: Performance management

We need, on a periodic basis, to sit-down with the individuals who report to us and understand what has been happening and develop a plan for the future.

This is the role of the Performance Management Interview. Handled well you will find them an invaluable tool and aid to your management style. Handled badly and neither you nor the individual will look forward to them. They will become a chore that is resented.

Who is this Management SkillSet module for?

Any manager who conducts performance appraisals and reviews. This module is also of benefit to employees who will be reviewed as it will help them to understand the process and prepare effectively.

At the end of this module learners will understand how to:

• Agree specific and measurable goals, objectives and performance standards
• Explain how individuals' objectives link to the organisational strategy
• Discriminate between poor and acceptable, good and great performance and behaviour
• Monitor performance and gives specific, descriptive, constructive criticism in a way that motivates the individual or team to improve performance
• Hold regular, documented performance management interviews
• Adopt an appropriate management style for each individual and situation
• Tackle poor performance appropriately as soon as it is identified