Management SkillSet: Recruitment elearning module

Management may be defined as 'producing results through resources available'. The primary resource of a manager is his/her staff, therefore staff selection is one of the most important management tasks. For many managers it is also one of the most difficult. If the primary resource of a manager is his/her people, then even the best manager would have difficulty producing quality performance from poor raw material.

The process of producing quality performance starts with the right people. If we take the trouble to find good people we will have fewer problems and this will, in turn, reduce our workload. Quality staff also increase our opportunity to delegate.

If the people selected are carefully matched to the job then we will experience lower staff turnover and higher motivation. Whichever way you look at it, interviewing and selection is probably one of the most important management activities.

Who is this Management SkillSet module for?

All staff at all levels. This module is of specific benefit to managers and any individual who is involved in recruiting others. The module is also of benefit to individuals about to embark on a job search.

• Reflect on consequences of straightforward options before making a decision
• Make decisions on routine activities within own area of accountability
• Make sound choices within own area of expertise and influence
• Take decisions within appropriate timeframes
• Explain rationale behind own decisions with confidence
• Articulate the assumptions behind decisions
• Apply a range of decision making techniques
• Take accountability for decision making, taking decisions proactively
• Involve colleagues appropriately
• Articulate the difference between simple question types
• Select an appropriate question type for each situation
• Structure conversations using questions