Team Leader, Candidate and Partner Support
Emily spent nine years immersed in Apprenticeship training and funding, in various administrative-customer roles including organising, booking and processing of accreditation courses to the management of Traineeships (Pre-Apprenticeship programme).
Following the Apprenticeship Reforms, Emily took on a new role in form of compliance and data analysis to provide guidance and knowledge towards the Apprenticeship Reforms and the apprenticeship levy; leading a team to ensure enrolment of learners and data entry was seamless and timely. She has also managed delivery subcontractors and providing support towards ISO 9001 and 14001 accreditation.
Emily now works as the Team Leader for the Candidate and Partner Support team; managing customer operations to ensure a seamless service for candidates and partners, which is delivered by a dedicated team of five to provide a smooth customer journey.
On a personal level, Emily is currently working towards her CMI Level 5 Management and Leadership qualification, has almost finished renovating her first house alongside volunteering for the Pet Blood Bank charity.