Cookie Policy

We ask that you read this cookie policy carefully as it contains important information on and our use of cookies on our website.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers to help build a profile of users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below explain how to remove cookies from your browser. However, some of our website features may not function as a result.

Types of cookies

The cookies we place on your device fall into the following categories:

• Session cookies—These allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards
• Persistent cookies—These are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache
  • Performance cookies—These cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous and is only used to improve how our website works
  • Functionality cookies—These cookies allow our website to remember the choices you make (such as your username, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites
  • Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

The cookies we use

The table below provides more information about the cookies we use and why:

The cookies we use	What they do
1st Party (Best Practice Network Ltd) - Persistent / Session Cookies PHPSESSID, bpn	These are used to remember your session on the site and allows us to remember you once logged in or recalling an application form. It facilitates registering for our services and logging in to our services.
3rd Party (Silktide Ltd) - Functionality / Session Cookies ADMINDYNSRV, DYNSRV, cookieconsent_dismissed, has_js	These are used by Silktide to determine if cookie consent has been dismissed, and the capability of the user’s browser to enable site features.
3rd Party (Mailchimp) – Functionality Cookies _abck, _pin_unauth, nmstat, _mcid	These are used by Mailchimp to allow users to sign up to the Best Practice Network newsletter.
3rd Party (Zendesk) – Functionality / Session Cookies _cf_bm, _biz_flagsA, _biz_nA, _biz_pendingA, _biz_uid, sparrow_id, sparrow_init, CONSENT	These are used by Zendesk to provide chat functionality. This includes the ability to sign into the chat function using Facebook or Google. Cloudflare is utilised by Zendesk to provide content within the chat functionality.
3rd Party (Facebook Inc) – Performance Cookies datr, fr, sb, wd	These are used by Facebook to help show which visitors have arrived on the site through a related advertising campaign, allowing us to optimise adverts that appear on other websites.
3rd Party (Twitter Inc) – Functionality / Targeting Cookies _ga, _twitter_sess, external_referer, guest_id, personalization_id, syndication_guest_id	These are used by Twitter to deliver the Best Practice Network Twitter feed on the website. If logged in to Twitter, their feed will enable functionality based on your current login – such as liking or retweeting a tweet.
3rd Party (Google Inc) – Performance Cookie _ga	These provide a web analytics service provided Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and tells us how many visitors we have had.

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

How do I manage my Cookies?

We will ask for your permission to place cookies or other similar technologies on your device, except where they are essential to provide you with a service that you have requested (e.g., to enable you to put items in your shopping basket and to use our check-out process).

There is a notice on the Site which describes how we use cookies where you can filter your cookie preferences when using the Site.

How to turn off Cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Site. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/. You can disable cookies yourself by following the steps at this link: https://www.aboutcookies.org.uk/managing-cookies. You can also follow the steps set out in the cookie banner on entering the Site.

Changes to the policy

We may update this Policy from time to time, so you may wish to check it each time you access or submit personal information to us. The date of the most recent revisions will appear below:
Last Amended: 20 July 2023

How to contact us

If you have any questions about this cookie policy, please send an email to joannahawkins@bestpracticenet.co.uk or call 0117 920 9421.